GENERAL

• Tours and experiences prices are not negotiable. We can however customize your itinerary according to your specific needs, desires and budget.

• Quotes are valid for 72 HOURS ONLY.

• Reveler Tours SA (Pty) Ltd reserves the right to change the itinerary, accommodation, mode of transport and route of travel on any tours(s) and experience(s) should circumstances out of our control dictate.

• We require a 50% deposit payment to confirm your booking. The balance is due a maximum of 40 days prior to departure.

• Reservations made within 40 days of departure of the tour(s) or experience(s) must be paid in full at the time the reservation is confirmed.

CANCELATION POLICY

• 60 days or longer - subject to a cash handling fee of 10% or less of the value of the experience booked

• 59 days - 30 days: 50% of the value of the experience booked

• 29 days – 14 days: 75% of the value of the experience booked

• 14 days or less: 100% of the value of the experience booked

• No-show: 100% of the value of the experience booked

• COVID-19 CANCELATION POLICY: Tours and Experiences unable to take place as a result of the Covid-19 pandemic will first be deferred to a later date. Future guests who wish to cancel their trips during this time will receive a travel credit note for the same value as their payment valid for 18 months from the end date of their planned experience. This will be done at no extra cost. Refunds for cancelled tours can be issued due to TRAVEL BANS ONLY (INABILITY TO TRAVEL TO SA OR LEAVE FROM SA) OR PROOF OF A POSITIVE PCR TEST ONLY. These will be dealt with on a case by case basis. You will not be refunded according to our COVID-19 cancelation policy should you CHOOSE to not travel to SA as precaution but you will be offered a Travel Credit Note as described above. We thank you for your understanding.

• SUDDEN ILLNESS OR INJURY: Cancellation requests due to sudden illness or injury will first be deferred to a later date where possible and agreed upon by both booker and Reveler Tours SA subject to availability. A maximum refund of 50% (less) the applicable cash handling and relevant bank fees will be granted in cases where the guest does not have travel insurance cover and the reported illness or injury did not require hospitalization or quarantine. In the case where Reveler Tours have paid 3rd party suppliers in order to curate the experience refund requests due to sudden illness or injury will be dealt with on a case by case basis.

• BOOKINGS MADE ON OTHER PLATFORMS: Bookings and cancelations made on Airbnb Experiences or Viator/TripAdivsor Experiences fall subject to the cancelation policy of those respective 3rd party platforms. It is the responsibility of the individual or the group who made the booking to be aware of what those cancelation policies are.

REFUNDS

• Agreed upon refunds will take a minimum of 14 working days to be completed depending on the country where your receiving bank account is. If the individual or group is cancelling they will be responsible for paying a 10% (of the booking or item value) cash handling fee (plus) any additional bank charges or reverse online payment charges incurred by Reveler Tours SA (Pty) Ltd as a result of the cancelation or a request for a refund. The relevant bank charges will be split between the two parties in the case where Reveler Tours SA has to provide a refund due to circumstances outside of our own control such as bad weather or cancelled flights by airlines. Refunds will only be processed by direct bank payments, PayPal and via the payment system the payment was received where possible.

PAYMENT METHODS

• Bank Transfers: Reveler Tours SA (Pty) Ltd accepts direct EFT payments into our bank account held with First National Bank in South Africa. Payments into our account will need to be accompanied by a ‘Proof of Payment’ document or slip provided by the bank of the customer. This needs to be emailed to info@revelertours.com. Reveler Tours (Pty) Ltd will confirm receipt of the payment once the funds have cleared into our accepting account.

• Credit Card Payment Premium: All payments made using our online payment links below are subject to a 3% charge over and above the amount quoted for your tour / experience.

• YOCO Payment Gateway and Secure Online Payment Links: Reveler Tours SA (Pty) Ltd makes use South Africa’s #1 online payment solution for small businesses. This is our preferred method of payment when accepting monies from customers living outside of South Africa using a non-South African bank account. Yoco accepts both VISA and MasterCard credit and debit cards. Please click here for more inclusions and exclusions.

• PayFast Payment Gateway and Secure Online Payment Links: In the unlikely event that Yoco does not work; Reveler Tours SA (Pty) Ltd will make use of the services of PayFast, an alternate online payment solution. PayFast accepts both VISA and MasterCard credit cards.

• Cash Payments: Only accepted on a case by case basis and only ever possible after a deposit payment has been received using one of the above methods. Reveler Tours SA (Pty) Ltd will never agree to a ‘cash on the day’ proposal in the attempt to complete payment for a tour or experience.

TOURING VEHICLES & TOURIST GUIDES

• All Reveler Tours (Pty) Ltd vehicles are serviced as per the recommended service intervals outlined by the manufacturer.

• All Reveler Tours (Pty) Ltd permanently employed and freelance Tour Companions (guides) are qualified tourist guides as per South African Tourism legislation.

• Permanent and freelance Tour Companions (guides) are in possession of professional drivers permits issued by the South African Traffic Department.

• Reveler Tours SA Pty (Ltd), it’s employees, and agents shall not be responsible for and shall be exempt from any liability in respect of loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property under any circumstances whatsoever whilst on tour.